Automatic call recording
Uses the phone's built-in call recorder where it has one, or records with the LiveDesk app on phones that don't. Agents just make calls as usual.
LiveDesk product
Every call.
Every agent.
Recorded & reported.
Call Recording & Analytics for Call Centres
LiveDesk Call Sync records your team's mobile calls, syncs call history and recordings to the cloud, and turns them into reports managers can act on: agent performance, missed-call follow-up, busiest hours and more.
- Automatic call recording
- Call history sync
- Call-centre reports
Try the flow
Make a call. Watch it land.
This is how Call Sync works for your team. Place a call on the phone, end it, and see the recording and call history arrive in the manager's dashboard a moment later.
Call a customer
REC
AT
ABC Traders
+94 77 123 4567
Calling…
Uploading recording…
LiveDesk Call Sync · 1 recording, 1 call
Pick a customer and press Call.
LiveDesk Call Sync · Dashboard
Live
Calls today37
Talk time2h 41m
Recorded31
Missed, not returned2
TimeNumber / contactAgentTypeLength
2:58 pmSaman StoresKasunOutgoing3:05
2:41 pm+94 71 555 0101NimaliIncoming1:12
2:20 pmLanka HardwareRuwanMissed—Not returned
Interactive preview. No real call is made from this page.
Features
Every call, on record.
Without lifting a finger.
Full call history
Every incoming, outgoing and missed call with number, contact, time and duration, recorded or not.
Listen & review
Play any call in the browser, skip through it, add review notes and download the audio.
Agent performance
Calls, connect rate, talk time and average handle time for every agent, side by side.
Missed-call follow-up
See which missed calls were returned, how fast, and which customers are still waiting.
Busiest hours
A weekday-by-hour heatmap shows when customers call, so you can staff the right shifts.
Excel exports
Download any report or the full call list as CSV and open it straight in Excel.
Link a phone in seconds
Add an agent in the dashboard, enter the 8-character code on their phone, done.
Works offline, syncs when it can
No signal on the road? Calls and recordings wait safely on the phone and upload by themselves as soon as it's back online, over Wi-Fi only if you prefer. Nothing is lost and nothing is sent twice.
Reports & analytics
Reports your managers
will actually use.
Filter by agent and date range, compare with the previous period, and export any report to Excel.
Overview
Totals with ▲▼ change versus the previous period, calls per day, busiest hours and top numbers.
How it works
From sign-up to first report
in three steps.
01
Add your agents
Sign in to the dashboard and add each agent. You get a one-time code per phone.
02
Link their phones
Install LiveDesk Call Sync on each Android phone and enter the code. Calls start syncing straight away.
03
Listen and report
Play recordings, follow up missed calls and track every agent's performance from any browser.
Built for
Teams that live on the phone.
Call centres
Answer rates, handle times and staffing by hour, across every agent and shift.
Telemarketing
Outgoing attempts, connect rates and numbers that never answer, all in one place.
Field sales teams
Know who your reps called, for how long, and hear how the conversation went.
Customer support
Never lose a callback: every missed call is tracked until someone returns it.
Privacy & control
Your recordings stay
yours.
Built for businesses that take customer data seriously.
-
Each company sees only its own data
Calls, recordings and reports are separated per company. No customer can see another's data.
-
Admins and view-only users
Give supervisors read-only access to history, reports and recordings, and keep phone and user management with admins.
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Encrypted in transit
Phones and browsers talk to the server over HTTPS only. Each phone has its own secure token.
-
Clear consent, instant off switch
Agents see a clear notice before a phone is linked, and admins can disable any phone with one click.
Get started
Get LiveDesk Call Sync
for your team.
Install the app on your agents' Android phones, then sign in to the dashboard to see every call.
Included
Unlimited calls
Reports & exports
Setup support
On phones with a built-in call recorder (most Samsung, Xiaomi, Oppo, Vivo, OnePlus and Huawei models), yes, with both voices clear. On phones without one, LiveDesk Call Sync records with the microphone: the agent's voice is always clear, and the customer's voice depends on the phone model (it's always clear on speakerphone). We'll help you test your models during setup.
Android 8 and newer. iPhones don't allow call recording or call-log access for apps, so they aren't supported.
Yes. The full call history syncs separately, including missed and rejected calls, so your reports are complete even if a call wasn't recorded.
Calls and recordings are kept on the phone and upload automatically once it's back online. You can also choose to upload over Wi-Fi only.
Every plan includes the Overview report and full call history. Advanced plans add Agents, Daily activity, Hourly heatmap, Call durations, Numbers and Missed-call follow-up. Every report exports to CSV for Excel.
Plans are based on the number of phones, the recording storage you need and the report level. Contact us for a quote that fits your team.
Call recording rules differ by country. In most places you must tell your staff, and often your customers, that calls are recorded. LiveDesk Call Sync shows agents a clear notice before their phone is linked; please check the rules that apply to your business.
Talk to us
Ready to hear
every call?
We'll set up your company account, link your first phones and show your managers around the reports.
info@livedesk.tech- Emailinfo@livedesk.tech
- Websitewww.livedesk.tech
- Address106A, Sri Somananda Mawatha, Horana